PeopleKnow CX Lab — Closed-loop workflow starter

1. Receive feedback through an agreed channel.
2. Triage urgency, severity and whether a reply is appropriate.
3. Assign a named owner and response target.
4. Investigate the issue using relevant evidence.
5. Respond through an approved channel when follow-up is permitted.
6. Record the action, resolution and customer outcome.
7. Review recurring themes with process owners.
8. Verify whether the underlying problem has improved.

Define before use: escalation triggers, response targets, access permissions, follow-up consent requirements and retention period. Do not copy unnecessary personal data into improvement logs.