PeopleKnow CX Lab — CX strategy starter

Business problem:
Customer segments and needs:
Evidence supporting the priority:
Desired customer outcome:
Business outcome and baseline:
Listening channels:
Top three improvement initiatives:
Owner and resources for each initiative:
Success measures and target dates:
Dependencies and risks:
Review cadence:

First 30 days: validate the problem and baseline.
Days 31–60: pilot one improvement with a named owner.
Days 61–90: review customer and business outcomes; decide whether to adapt or scale.